{"id":1369,"date":"2019-08-20T06:11:50","date_gmt":"2019-08-20T06:11:50","guid":{"rendered":"https:\/\/lawyerinc.net\/learning\/?p=1369"},"modified":"2019-08-20T06:28:59","modified_gmt":"2019-08-20T06:28:59","slug":"consumer-rights-in-india","status":"publish","type":"post","link":"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/","title":{"rendered":"Consumer Rights in India: What you need to know about it!"},"content":{"rendered":"\n<p>A customer is a person who buys goods and service either by visiting the store or by shopping online. Whatever be the way, it\u2019s the right of a customer to know about the different aspects of a good or service such as its quality, quantity, potency, purity, price and standard. There are so many people in our country who does not even know their rights as a consumer. Consumer Rights in India is always ignored stating it as least important thing. Companies via &nbsp;advertisements pretends to show that consumers are the only KING for them. But most of the times, profit takes the priority beating the customers. That is why the government has introduced the Consumer Protection Act, 1986 which seeks to promote and protect the interest of consumer rights against the defects in the goods or services. It aims to secure the Rights of a Consumer against unfair or restrictive trade practices.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Consumer_Protection_Act_1986\" title=\"Consumer Protection Act, 1986\">Consumer Protection Act, 1986<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Consumer_Protection_Bill_2019\" title=\"Consumer Protection Bill, 2019\">Consumer Protection Bill, 2019<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Existing_Rights_Given_To_The_Consumers\" title=\"Existing Rights Given To The Consumers\">Existing Rights Given To The Consumers<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Rights_to_Safety\" title=\"Rights to Safety\">Rights to Safety<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Importance_of_Quality_Marks\" title=\"Importance of Quality Marks\">Importance of Quality Marks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Right_To_Be_Informed\" title=\"Right To Be Informed\">Right To Be Informed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Right_To_Choose\" title=\"Right To Choose\">Right To Choose<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Right_To_Be_Heard\" title=\"Right To Be Heard\">Right To Be Heard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Right_To_Seek_Redressal\" title=\"Right To Seek Redressal\">Right To Seek Redressal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Right_To_Consumer_Education\" title=\"Right To Consumer Education\">Right To Consumer Education<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Consumers_Responsibility\" title=\"Consumers Responsibility\">Consumers Responsibility<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Be_Aware\" title=\"Be Aware\">Be Aware<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Be_Active_Involved\" title=\"Be Active &amp; Involved\">Be Active &amp; Involved<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Be_United_Organised\" title=\"Be United &amp; Organised\">Be United &amp; Organised<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consumer_Protection_Act_1986\"><\/span>Consumer Protection Act, 1986<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>According to the Consumer Protection Act, 1986 everybody, including individuals, a  Hindu undivided family, and a company have the right to exercise their consumer rights for the purchase of goods and services made by them. The Consumer Rights in India gives its consumers several rights to enjoy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consumer_Protection_Bill_2019\"><\/span>Consumer Protection Bill, 2019<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Lok &nbsp;Sabha on 8 July 2019 introduced The Consumer Protection Bill, 2019 replacing the <a rel=\"noreferrer noopener\" aria-label=\"Consumer Protection Act, 1986 (opens in a new tab)\" href=\"http:\/\/ncdrc.nic.in\/bare_acts\/Consumer%20Protection%20Act-1986.html\" target=\"_blank\">Consumer Protection Act, 1986<\/a>. The Bill was introduced by the minister of Consumer Affairs, Food and Public Distribution Ram vilas Paswan.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/lawyerinc.net\/in\/complaints-before-consumer-court\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Consumer-Complaint.png\" alt=\"Learn how to make an effective complaint | Consumer rights\" class=\"wp-image-1379\" width=\"580\" height=\"69\" srcset=\"https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Consumer-Complaint.png 750w, https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Consumer-Complaint-300x36.png 300w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Existing_Rights_Given_To_The_Consumers\"><\/span>Existing Rights Given To The Consumers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Rights_to_Safety\"><\/span><strong>Rights to Safety<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Right to Safety means the right to be\nprotected against the marketing of goods and services, which are hazardous to\nlife and property. It is applicable to specific areas like Healthcare,\nPharmaceuticals and Food Processing.<\/p>\n\n\n\n<p>Every year thousands or millions of citizen\nof India are liked by immoral practices by the medical and automobile industry.\nBefore purchasing any product, consumers should carefully insist on the quality\nof the product as well as on the guarantee of the products and services.\nConsumers should preferably purchase the quality marked products like ISI, Agmark.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Importance_of_Quality_Marks\"><\/span>Importance of Quality Marks <span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Quality marks gives the consumers a visual\nand clear quality assessment tool which adds the value to the product. The\nQuality marks used in India are ISI, AGMARK, Vegetarian And Non-vegetarian\nMarks, Hallmark, Wool mark, Silk Mark, Handloom mark , FSSAI etc.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Right_To_Be_Informed\"><\/span><strong>Right To Be Informed<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>It means the right to be informed about the\nquality, quantity, potency, purity, standard and price of goods and services so\nas to protect the consumer against the unfair trade practices. Before making\nany decision, the consumer should insist on getting all the information about\nthe product or services so that the consumers can act wisely.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Right_To_Choose\"><\/span><strong>Right To Choose<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>It means the right to be assured, wherever\npossible, to have access to a variety of goods and services at competitive\nprices. It also grants the right to be assured of satisfactory quality and\nservice at a fair price. It also includes the right to basic goods and services\nbecause unrestricted right of the minority to choose can mean a denial for the\nmajority of its fair share. In competitive market, the right to choose can be\nbetter exercised where a variety of goods are available at competitive prices.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Right_To_Be_Heard\"><\/span><strong>Right To Be Heard<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>In accordance to the Consumer Protection\nact, 1986, The Right to be heard and to be assured that consumer\u2019s interest\nwill receive due consideration at appropriate forums. The Right to be heard\ngives the consumer of India to put forward their complains and concerns against\nthe products and ensure that requires steps are taken into consideration.&nbsp; The consumers should open their eyes and form\nnon-political and non-commercial consumer organizations which can be given\nrepresentations in various committees formed by the government and other bodies\nin matters relating to consumers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Right_To_Seek_Redressal\"><\/span><strong>Right To Seek Redressal<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>It means the right to seek redressal\nagainst unfair trade practices or unscrupulous exploitation of consumers.\nConsumers must make complaint for their genuine injustice. Their complains may\nnot be addressed by the government at some times but its impact on the society\nmay be very large. One can take the helps of consumer organizations in seeking\nredressal of their grievances.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Right_To_Consumer_Education\"><\/span><strong>Right To Consumer Education<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Education is the most important mean of\nfacilitating learning and the rural part of India is mainly devoid of this.\nThis is the main reason for their exploitation. The right to Consumer education\nmeans the the right to acquire the knowledge and skill to be an informed\nconsumer throughout the life. In order to achieve the real consumer protection\n, one must know their rights and must exercise them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consumers_Responsibility\"><\/span>Consumers Responsibility<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_Aware\"><\/span><strong>Be Aware<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The consumer must be active, alert and\naware of their rights and question themselves about the quantity and quality of\ngoods bought and services used.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_Active_Involved\"><\/span><strong>Be Active &amp; Involved<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The consumer must be assertive and\nresponsible so that he\/she cannot be exploited.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_United_Organised\"><\/span><strong>Be United &amp; Organised<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The consumers must unite and stand together as\na group so as to develop the strength and influences to promote and protect\nconsumer interest.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/lawyerinc.net\/in\/complaints-before-consumer-court\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"90\" src=\"https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Legal-Advice-1.jpg\" alt=\"Get legal advice for Consumer compalint\" class=\"wp-image-1378\" srcset=\"https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Legal-Advice-1.jpg 728w, https:\/\/lawyerinc.net\/learning\/wp-content\/uploads\/2019\/08\/Legal-Advice-1-300x37.jpg 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Being a consumer does not mean to be get trapped in the hands of advertisements, the eye-catching advertisements misleads the consumers thus making their hard earned money going into waste. So it\u2019s the right of the consumers to think wisely while purchasing any goods or availing any services. Consumer Rights in India can be accessed by raising the <a href=\"https:\/\/lawyerinc.net\/in\/complaints-before-consumer-court\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"complain online (opens in a new tab)\">complain online<\/a> on the web portal Consumer helpline.<\/p>\n\n\n\n<p>You can also contact <a rel=\"noreferrer noopener\" aria-label=\"LawyerINC (opens in a new tab)\" href=\"https:\/\/lawyerinc.net\/\" target=\"_blank\">LawyerINC<\/a> in the case of any confusion or to file a complaint.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A customer is a person who buys goods and service either by visiting the store or by shopping online. Whatever be the way, it\u2019s the right of a customer to know about the different aspects of a good or service such as its quality, quantity, potency, purity, price and standard. There are so many people [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":1375,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,1],"tags":[24],"class_list":["post-1369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-criminal-law","category-legal","tag-consumer-rights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consumer Rights in India: What you need to know about it! - LawyerINC<\/title>\n<meta name=\"description\" content=\"Consumers Rights In India is governed is under the Consumer Protection Act, 2019 thus helping the consumers to raise their voice against unfair practices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lawyerinc.net\/learning\/consumer-rights-in-india\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Rights in India: What you need to know about it! 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