Faulty Product Notice
Defective or Damaged Product Received
If you have received a faulty, defective or damaged product and seller refuses to replace the product or refund the amount, there is no need to worry as in order to provide better protection of the rights and interest of the consumer, the government came up with statute called as the Consumer Protection Act, 1986 (the Act) which addresses the grievances of consumers and resolves the issues with respect to damaged or faulty product.
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Law has provided us with various remedies if your rights have been infringed. But for effective redressal of grievances, consumers should have knowledge about the laws and regulations and they need to truly understand the same to ensure its effective implementation. Law has provided us with special purpose judicial set up i.e. Consumer Courts at District, State and National Level to deal with the cases related to consumer disputes and grievances. If a consumer feels that he is a victim of violation of any consumer right then he can file a complaint in consumer court of India. Consumer Courts are primarily set up to ensure fair trade practices by traders towards consumers.
Any Consumer whose rights have been infringed can file a written complaint before Consumer Court. A complaint can be filed under below mentioned circumstances:
A consumer has to check both Territorial and Pecuniary Jurisdiction before filing a consumer complaint. A consumer can file a consumer complaint in respective district consumer forum within the local limits of whose jurisdiction the opposite party resides or carries on business or has a branch office or personally works for gain, or where the cause of action, wholly or in part, taken place. Consumer Complaint can be filed in:
Although, consumer complaint can be filed by Complainant himself but it is always advisable to take help of an Attorney for better adjudication. Complaint needs to be unambiguous, specific and precise. It is advised to send a legal notice before filing a consumer complaint. The consumer complaint must include:
Lok sabha in December, 2018 passed a Consumer Protection Bill, 2018 in order to replace Consumer Protection Act, 1986 which provides for recall faulty products and that allows buyers to seek compensation for defective product or deficiency in service. His bill also prescribed penalties for product and sale of adulterated products that has impact on human health and life. A proposal has been given for imprisonment for term of 7 years to life imprisonment and imposing a fine of at least Rupees 10 lakh in case of death caused due to adulterated product.
Even if you have vast knowledge of laws and you know how to draft a divorce agreement, but one should take help of lawyer/attorney to draft or at least to review the divorcee agreement. As one need to make sure that all significant legal provisions are added in the agreement and if you are not an attorney you may miss important provisions and serious issues to be drafted in proposed agreement or one may forget to incorporate important vocabulary or specific words in the agreement. Possibly, you may not be updated to latest state laws or legal provisions that you incorporate may be vogue and uncertain. In case you fail to incorporate any important provision/specific word, one may come to halt losing important rights and if one of the party disagree on any provision later on parties may end up messing the things and wasting more money. So it is highly recommended to hire a good lawyer/attorney to avoid any legal encumbrances.
You can file a consumer complaint within 2 years from the date of cause of action and can claim insurance amount.
You can file consumer complaint before District Consumer Forum .
You need invoice or cash memo, proof of payment and warranty card etc to file a consumer complaint.
No, you cannot file a consumer complaint as limitation to file consumer complaint is 2 years from the date of cause of action.
Yes you can move to Hon’ble Supreme Court if you are not satisfied with the order of National Consumer Commission and want to file an appeal within 30 days from the date of receipt of Orders.
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